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Hermo

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We want you to be gorgeous with us.

Women are from Venus,
a representation of exceptional beauty.

Their sweetness, grace, elegance...
An unrivaled charm that makes men weak in their knees before us.
We are already at our best even with an au naturel look, thus it is imperative that we care for our qualities carefully and preserve our youthful charm.

is the best Hero that understands our needs.
Meticulously selecting the best skin care and makeup products from around the world by a tireless team,
Hermo presents exactly what we need at a cost affordable price.

Round up a click at Hermo,
Get a quick inexpensive fix,
Experience your slick transformation,
Voila,

BEAUTY IN A CLICK

On a mission to find beauty with you.
With Love, Hermo


Shocking deals

Passing savings onto you every day with regular promotions bound to surprise you and your friends. Flying off the racks each time, stay glued to Hermo and snatch your share of bounties.

Trusted Since 2012

Reviewed by all (bloggers, celebrities, and most importantly YOU), check out our Beauty Wall for the rave reviews. We love your feed-back more than anything, it's our journey together after all.

100% Authentic Products

With over 9,000 authentic products in stock - numbers steadily growing as you read this - you'll find almost anything here. If not, make a ruckus and we might just swim across Pacific to fulfill your heart's desire!

14 Days Refundable

Not satisfied with what your received? No question asked, enjoy our 7-14 days Unconditional Refund. Please read our Return Policy here. (7 working days from date received)

FREE Flash Shipping Nationwide

Get your order(s) in a flash at no extra cost! To qualify, just spend above the minimum purchase requirement: RM 50 for Peninsular Malaysia (WM) and RM 150 for Sabah & Sarawak (EM). Additional terms and conditions may apply - read our Shipping Policy HERE!

  • For Shipping under FAQ, do suggest what kind of questions we should add so I can prepare copies accordingly. Let me know if you need clarifications. Thanks! :)

Hermo is Made in Malaysia

Best of the Best of all, Hermo is handcrafted by Malaysians in Malaysia. Support “Made in Malaysia”, we strive to be a national pride as we continue to grow and expand onto an International platform!

More than 10,000 trusted reviews

Never trusted an online beauty store? Here at Hermo, you can count on us for your life's supply of the best cosmetic products. Check out our Product Reviews .


#TeamHermo

We're hiring. Come work at Malaysia's #1 beauty e-commerce site!

We’re a bunch of passionate & energetic internet people, and we don’t give up until we’ve made it.
So, when you join Hermo, you’re not joining a company of nameless faces you pass on the corridor, you’re choosing to be around
people who want the things you want.
People who have different skills to make that happen.
People whose energy and expertise you can feed off to make work that little bit more fun & making your career one full of impact.

Whether you’re passionate about product, people, numbers, words, code, or strategy, we have a place for you.


join
hermo
family

If this sounds like the work situation of your dreams, please email your resume/profile to hr@hermo.my. We can’t wait to meet you! Positions to be based full-time in Johor Bahru.


Be Part of Our Revolution

Are you a beauty product supplier, distributor or a beauty company?
We welcome you to establish a brand store here with us at Hermo!

If you are a brand owner and is interested in collaborating with Hermo Group:

For any marketing related enquiries,


Top 6 Tips to Get Hermo's

let you shop till you drop at insane discounts!

Shop with your extra Hermo now!
With Hermo , you can redeem Hermo cash e-Vouchers and Hermo Partner Vouchers! Want to get unlimited ? We will show you how!

Want to get unlimited ? We will show you how!


Spend and Earn

Every RM1 spent = 1 H-Point earned. Spend more to earn more!

Attendance

Score 50 H-Points by taking attendance for 10 consecutive days.

Confirm Your Order

Let us know you’ve received your goodies and score 20 H-Points! Read receipts FTW.

Review Your Goodies

Tell us how much you love your beauty goodies and earn 50 H-Points!

Post on Beauty Wall

Show off your Hermo haul on Beauty Wall and earn 20 H-Points. Easy as pie.

Instagram Post

Share your Hermo goodies on your Instagram with #hermomy and add 20 H-Points to your collection!

*Beauty Wall, Instagram and Product Review posts are subject to review before H-Points are awarded.


Our Shipping Policy

Currently, we only provide shipping to Singapore and Malaysia.
Friends from Singapore can make your purchases through our Singapore official website - www.hermo.sg,
Friends from Malaysia can make your purchases through our Malaysia official website - www.hermo.my.

Delivery Fees

  • HERMO delivers across Malaysia! The shipping rates are as follows:
    1. Peninsular Malaysia: RM 6.80 per order
    2. Sabah & Sarawak: RM 12 per order
  • Enjoy FREE Shipping if you hit the minimum purchase amount (excluding Gift With Purchase (GWP), Beauty Grabs, X-OMO Deals) in a single order:
    1. Peninsular Malaysia: RM 50
    2. Sabah & Sarawak: RM 150
  • Please note that this minimum spend is only applicable after discounts and vouchers have been applied.

Delivery Fees for HERMO Global

  • Products sold under HERMO Global are shipped directly by our international suppliers.
  • Free Shipping is available for orders above RM 150 nett. For orders below RM 150, the following fees apply:
    1. Peninsular Malaysia: RM 8 per order
    2. Sabah & Sarawak: RM 13 per order
  • For HERMO Global products, customs fees and import duties are included in the displayed prices. For more details, feel free to contact our Customer Service team.

Additional Information

  • Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
  • Our courier service providers are GDex, Pos Laju, and DHL eCommerce.
  • We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
  • For orders with HERMO and HERMO Global products, items will be delivered separately by HERMO and our international supplier(s) respectively.
  • For orders with HERMO and HERMO Global products, but only the HERMO purchase meets the Free Shipping requirement, shipping fee will be charged for your HERMO Global purchase.
  • Please ensure your purchased item follows Malaysia shipping regulation, e.g. "Spray" product is prohibited to be delievered via Air Freight. In the case that your purchased item is prohibited, we will cancel the item and proceed for refund.

Setia Business Park 2, 28, Jalan Perniagaan Setia 1/5, Taman Perniagaan Setia, 81100, Johor bahru, Johor.

Please contact 07-5953567 or admin@hermo.my for further information and please provide your order details .

Delivery Time

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that HERMO does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.

Office Hours are from Monday to Friday, excluding Public Holidays.

During Promotion Periods

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

For more details or inquiries on shipping issues,
Please contact us at: 07-5953567 or admin@hermo.my


Unconditional Return Policy

In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received.
  • Damaged items must be returned together with their original box and receipt.
  • Items bought from Hermo Global or promotional events (e.g. Anniversary, MyCyberSale or X'MAS) are not eligible for return and exchange.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)?

You can choose to have either a prorated refund ( if order has applied promotion code ) to your Hermo Account or bank account ( within 1-14 working days)

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your account.
Please allow 14 working days for this process to be completed.
For more information, kindly email to admin@hermo.my

How can I return my purchase?

Kindly email your inquiry to admin@hermo.my with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term

I need more information about this. Who do I contact?

You can contact our customer service at 07-5953567 or email your inquiry to admin@hermo.my
Our customer service will contact you during working days and hours.


VIP Level & Privileges


MEMBERSHIP


GOLD & PLATINUM MEMBERSHIP
Thank you for your continuous support! You mean so much to us.

  • GOLD MEMBER
    ENJOY
    1.5%OFF
    EVERYTIME CHECKOUT
    Awarded to who spends more than RM 1000 in HERMO
  • PLATINUM MEMBER
    ENJOY
    3.0%OFF
    EVERYTIME CHECKOUT
    Awarded to who spends more than RM 2000 in HERMO

Whenever you have reached a certain total expenditure on our website, we will automatically upgrade your account to Gold Member or Platinum Member. With the exclusive membership, you can enjoy further discounts when you are shopping with us and you can even unlock different kinds of new features on our new website!

What are you still waiting for? Come and experience it!

Privilege discounts are not valid for use during event period and not applicable when a promotion/voucher code has been applied to an order. T&C apply.

We want your experience with Hermo to be worry-free.

Please contact us if you have any questions or encountered any problems when shopping at Hermo.

YOU CAN CONTACT US VIA:

EMAIL: admin@hermo.my

We will reply to your inquiry within 48 working hours.

PHONE: 07-5953567

Mon - fri (except public holiday) 9.00AM - 6.00PM
(UTC +08:00) Malaysia Time

ADDRESS

Setia Business Park 2, 28, Jalan Perniagaan Setia 1/5, Taman Perniagaan Setia, 81100, Johor bahru, Johor.

Follow our journey to beauty daily


At Hermo MY, we take your privacy seriously! Please read this Statement of Privacy to be more aware about our policy on collecting, using and disclosing personal information. Hermo MY occasionally update this Statement of Privacy to reflect company and user’s feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information.

Privacy Statement

Hermo MY treats personal information, such as your name, email address or telephone number as confidential. We promise your personal information will not be disclosed to any third parties. We will not use or sell your personal information to third party unless:

  • Users agreed to share with third party;
  • Users make known to public of their personal information voluntarily and willingly in order to enjoy products or services;
  • Violation of Hermo MY's Terms of Use, or as otherwise required by the law.

HERMO may use your contact information to send newsletters and other product/service information that you may be interested in. If you no longer wish to receive our emails, you can opt out at any time by clicking the “Unsubscribe” link.

If you have questions about our Privacy Policy, please contact us at:

Hermo Creative (M) Sdn Bhd.
Setia Business Park 2, 28, Jalan Perniagaan Setia 1/5, Taman Perniagaan Setia, 81100, Johor bahru, Johor.

EMAIL: admin@hermo.my

PHONE: 07-5953567

(Office hours: Mon - fri (except public holiday) 9.00AM - 6.00PM)

Instructions For Use

Hermo MY is committed to protecting the security of your personal information. We use password set up by users to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their password. If users are using public computer, please logout before leaving to prevent disclosure of personal information.

Terms

By using this site and providing information as a registered user, you are in agreement with our privacy policy. We are not responsible for the breach of our privacy statement or other contents on websites outside the Hermo MY domain name.


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hermo’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Hermo' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.
Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Hermo and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Hermo. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Hermo takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


How Can We Help You?

GENERAL


What is Hermo? How does Hermo work?

Hermo MY is an online beauty shop - a beauty collection, - whose mission is to bring gorgeousness straight to you by offering your favourite beauty products from across Asia. There are thousands of people who choose to buy their skincare and beauty products online, but what makes us different? Our aim is to make your shopping experience simple and affordable, with the best range of brands available. Hermo is where you discover beauty products offered at shocking prices and share your beauty tips with friends.

We are certified partners and distributors of the brands we carry so you'll only get 100% Authentic products delivered to you. As we are an online beauty store with no physical shops and overheads, you know we are passing great savings on to you, ensuring that you are offered only the best value in the comfort of your home!

Help! I don’t know how to buy things online.

Here we will show you a quick and simple guide of steps from register till make payment.

  1. Register an account as a user at www.hermo.my
  2. Shopping in the website
  3. Add to cart the desire item(s)
  4. Check out the shopping cart
  5. Check the desired item quantity or other detail
  6. Click “Checkout now” for your shopping cart
  7. Fill up shipping information and click “Add new address”
  8. Choose for courier arrangement
  9. Choose the payment method
  10. Apply if ANY promotion/voucher code OR OR balance
  11. Check out order
  12. Get the order ID
  13. Make payment
  14. Inform payment thru call/email/FB inbox

How to get HERMO welcome treats?

Welcome Treats are randomly given. Valid for new customers who sign up and make their first order (RM50 min spend, excluding products under HERMO Global). Terms & conditions apply.

PAYMENT


How do I make a payment?

HERMO Malaysia accepts payments in Ringgit Malaysia (RM/MYR) only. We are supported by Razer Pay, the leading Southeast Asia payment gateway. Razer Pay provides extensive payment options, such as Visa/Master, FPX Online Banking, E-Wallet (Boost, GrabPay), Paypal and 7-11(Cash).

What if I can't make payment online?

No worries! You can choose Cash on Delivery (COD) at checkout.

For Cash on Delivery (COD), your order must hit the minimum spend of RM150 and doesn’t exceed RM300 (total amount before e-voucher/promo code is applied) to be eligible.

  • Strictly cash terms only. Orders must be paid in cash upon delivery.
  • COD option is not available for HERMO Global purchases.
  • In the unlikely situation that the COD delivery is unsuccessful, our courier will attempt to redeliver. Should you be uncontactable after the 3rd redelivery attempt, your parcel(s) will be returned to HERMO. Our Customer Service team will contact you accordingly.
  • Customers can only place new COD order(s) once all outstanding COD order(s) are fully paid.
  • SHIPPING


    How much is your delivery fees?

    Shipping fee calculation is as below :

    West Malaysia - RM 6.80 for all courier service for less than RM 50 purchased.
    East Malaysia - RM 12 for Poslaju courier service. Free shipping available if you spend RM 150 and above in a single receipt.

    When will I receive my purchase?

    Our customers call it "Flash Shipping"!
    Hermo aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days.

    However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

    Please do not hesitate to contact us for help via email: admin@hermo.my.

    Can I buy 2 Beauty Grab’s items and get free shipping?

    No, Beauty Grab items not entitled for FREE shipping.

    ORDER


    How can I check the status of my order(s)?

    Please check in "Order". After your order is posted out, your Order status will change from "Paid" to "Posted" with a courier company tracking number attached. ( with link )

    What will I get back after returning the item(s) or order item is out of stock?

    You can choose to have either a prorated refund ( if promotion code has been applied to order ) to your Hermo Account or bank account ( within 7-14 working days)

    Why is the item in my shopping cart out of stock?

    Hermo will not guarantee the availability of items until the checkout process is completed with payment.

    What can I do if I fail to checkout due to an item being out of stock?

    You will have to remove the out of stock items from your cart before proceeding to check out.

    RETURN


    How do I return an item?

    We absolutely hope you will love your Hermo purchase. We will try our best to assist if you'd like to return or exchange any item.

    Please e-mail us a Refund Application Form in the following format:

    Name: HERMO Account Username
    Register email:
    Address:
    Contact No.: Telephone / Mobile
    Order No.:
    Product Name:
    Receive Date:
    Return Date:
    Reason: (For feedback purposes)
    Bank account details (Full name/bank account number/bank name/I/C No.)

    Once you have completed the form, please email it to us at admin@hermo.my. If you have any difficulties or problems, please do not hesitate to contact us at 07-5953567 . Our administrator will contact you once your request is confirmed, and then we will refund to you within 7 -14 working days.

    PROMOTION


    Do you offer free samples?

    Yes. All our free samples are supplied by our supplier, we will giving to our customer free sample while stock last .

    What is gift with purchase (GWP)?

    Gift With Purchase it’s actually a way to try a new product that provided by our supplier , it’s limited in stock , therefore kindly add your GWP before your check out. Items featured in Beauty Bundle Box, Hermo Pick, and Beauty Grab are not entitled for free gift redemption with their purchases.

    Are the products offered at Hermo original since we get so much discount?

    Yes! At Hermo MY, we promise you that every product that are being group sold is 100% authentic. Providing you with the highest quality service and original goods is our top priority. Beauty products for you at low prices with many great deals you will love! Also, we are able to pass on the savings to you since we do not have a physical storefront and related overhead expenses.  :)

    Why is my order cancelled?

    Hermo reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or potentially fraudulent. If you have an enquiries, kindly contact our Customer Service via admin@hermo.my.


    What are ?

    Hermazing Points () is our new reward system created to reward our beauties with more savings and benefits!

    How does the system work?

    You earn 1 for every RM1 you spend on Hermo.my or by completing simple tasks and challenges found on the ‘Earn More ’ section.

    Your may be used to redeem cool deals and discounts as listed at our ‘Rewards’ page or redeemable towards your future purchases in Hermo. Here are some different types of rewards you can choose from:

    • Hermo Rewards: Get HERMO e-vouchers to be used on your purchases in Hermo.
    • Partner Rewards: Redeem exciting deals on shopping, entertainment and more.

    The best part is, redeeming your will not affect your tier progress. So redeem away!

    How do I earn ?

    Upgrade your beauty inventory at Hermo and earn! Every RM1 you spend on Hermo will earn you 1 H-Point. Simple as that.

    Or, you can complete simple tasks below to fast-track your H-Point earnings:

    • Receive 50 by taking attendance for 10 consecutive days.
    • Let us know you’ve received your goodies and score 20 .
    • Post a review on your beauty products and earn 50 .
    • Show off your Hermo haul on our Beauty Wall and earn 20 .
    • Share your Hermo goodies on your instagram and receive 20 .

    Can I post 3 instagram posts of 1 photo on my Instagram and get 60 ?

    Unfortunately, no. You will earn a one-time 20 for each unique photograph posted.

    Are my convertable to cash?

    No. All cannot be converted into cash.

    Can I earn during promotions or deals?

    Yes. But please note that the you earn will be based on the final purchase amount after discount.

    For example, if your purchase total was RM100 and you applied a promotional code “RM10 OFF”, you will only earn the discounted amount, i.e. RM90 (90 ).

    How long are my valid for?

    Your will be valid for a total of 12 months beginning from the time they appeared in your account.

    Here’s a simple example for your reference:
    reward icon
    When and where do my appear in my account?

    Your will usually appear on your virtual membership card once your purchase or task is completed.

    However, Beauty Wall, Instagram posts and product reviews might take slightly longer as these posts must be reviewed and approved by our lovely team members.

    The process usually takes a minimum of 3 working days depending on the posts we receive. Rest assured we will process your submissions as soon as we can.

    How do I redeem rewards using my ?

    At the Hermo homepage, click on “Rewards” at the top right corner and you’ll be brought to the Rewards page. Select the e-Voucher you want and click “Redeem Now”.

    What happens to my when I return an item?

    Once your items are returned, we will deduct your according to the price of returned product.

    For example: If your purchase total was RM100, you will receive 100 . However, you returned an item worth RM30. After returning the product, 30 will be deducted from your account.

    What happened to my Hermo Credits?

    If you missed out on the chance to redeem your e-Vouchers, fret not! We got your back. We’ve already converted your credits into e-Vouchers for you. You may find your e-Vouchers in your Wallet within 7 working days!

    PARTNERSHIP


    How can we sell on Hermo?

    We are always on the lookout for beauty suppliers and brand corporations.
    Please write to us at marketing@hermo.my , our team member will respond to you as soon as possible.