Women are from Venus, a representation of exceptional beauty.
Their sweetness, grace, elegance...
An unrivaled charm that makes men weak in their knees before us.
We are already at our best even with an au naturel look,
thus it is imperative that we care for our qualities carefully and preserve our youthful charm.
is the best Hero that understands our needs.
Meticulously selecting the best skin care and makeup products from around the world by a
Hermo presents exactly what we need at a cost affordable price.
Round up a click at Hermo,
Get a quick inexpensive fix,
Experience your slick transformation,
TURNIN' BEAUTY IN A CLICK
On a mission to find beauty with you.
With Love, Hermo
Passing savings onto you every day with regular promotions bound to surprise you and your friends.
Flying off the racks each time, stay glued to Hermo and snatch your share of bounties.
Trusted Since 2012
Reviewed by all (bloggers, celebrities, and most importantly YOU), check out our
for the rave reviews. We love your feed-back more than anything, it's our journey together after all.
100% Authentic Products
With over 9,000 authentic products in stock - numbers steadily growing as you read this - you'll
find almost anything here. If not, make a ruckus and we might just swim across Pacific to fulfill your heart's desire!
14 Days Refundable
Not satisfied with what your received? No question asked, enjoy our 14 days Unconditional Refund.
Please read our Return Policy here
Buy Any 2 Free Flash Shipping
You only need to buy 2 items or more to enjoy FREE shipping, an express delivery to your doorstep
while you relax at the comfort of your own home, chilling by the fireplace with a cup of coffee…
Hermo is Made in Malaysia
Best of the Best of all, Hermo is handcrafted by Malaysians in Malaysia. Support “Made in Malaysia”,
we strive to be a national pride as we continue to grow and expand onto an International platform!
More than 10,000 trusted reviews
Never trusted an online beauty store? Here at Hermo, you can count on us for your life's supply
of the best cosmetic products.
Check out our Product Reviews.
We're hiring. Come work at Malaysia's #1 beauty e-commerce site!
We’re a bunch of passionate & energetic internet people, and we don’t give up until we’ve made it.
So, when you join Hermo, you’re not joining a company of nameless faces you pass on the corridor,
you’re choosing to be around
people who want the things you want.
People who have different skills to make that happen.
People whose energy and expertise you can feed off to make work that little bit more fun & making
your career one full of impact.
Whether you’re passionate about product, people, numbers, words, code, or strategy, we have a
place for you.
join hermo family
If this sounds like the work situation of your dreams, please email your resume/profile to
We can’t wait to meet you! Positions to be based full-time in
Be Part of Our Revolution
Are you a beauty product supplier, distributor or a beauty company?
We welcome you to establish a brand store here with us at Hermo!
If you are a brand owner and is interested in collaborating with Hermo Group:
Hermo Credits let you shop till you drop at further, insane discount.
Shop with your extra Hermo Credits now!
With Hermo Credits, you can get further discount when you shop in Hermo!
Want to get unlimited credits? We will show you how!
Use 100 credit exchange to RM1, you can use up to 500 credits in 1 order!
INVITE A FRIEND, GET GIFT VOUCHER
You will receive RM15 GIFT VOUCHER after your friend succees their first purchase on HERMO
HELLO, MY HERMO!
Log in continuously for 10 days to earn 200 credits. Make sure you check your attendance/check in by clicking the above!
REVIEW YOUR PRODUCTS ON HERMO
20 CREDITS per approved product review
SHARE YOUR PRODUCTS ON INSTAGRAM
Upload, hashtag #hermomy, and 50 CREDITS is yours.
WANT MORE CREDITS? GET THEM NOW
Make a successful purchase on hermo.my EVERY RM1 SPENT = 1 CREDIT
CONFIRM & REVIEW YOUR ORDER
20 FREE CREDITS earned easily. Like what??
Our Shipping Policy
Currently, we only provide shipping to Singapore, Malaysia and Indonesia.
Friends from Singapore can make your purchases through our Singapore official website - www.hermo.sg,
Friends from Malaysia can make your purchases through our Malaysia official website - www.hermo.my,
and friends from Indonesia can make your order through our Indonesia official website - www.hermo.co.id
Postage Fees & Charges
Hermo charges only RM6.80 per purchase for a single consignee for Peninsular Malaysia and RM12
for East Malaysia (Sabah and Sarawak). Hermo will then bear the balance of the shipping fees, 35%
petrol and shipping fee surcharge by the government.
West Malaysia - Purchase more than 2 items in a single order.
East Malaysia - Purchase more than RM150 (*Excludes GST) in a single order.
Your parcels are delivered using the following courier services
GDEX/Motorex/Ninja Van/Poslaju/TaQbin Currently we only available to ship to
Peninsular Malaysia, Sabah and Sarawak. All addresses are unable to make any adjustment once already in processing. (unless special case)
You can choose to collect your purchases at Hermo’s Office, located in Johor Bahru, Johor.
Setia Business Park 2,
28, Jalan Perniagaan Setia 1/5,
Taman Perniagaan Setia,
81100, Johor bahru, Johor.
We try our best to prepare your orders and send them out by the next day but orders can only be shipped
during working days and hours. We hope our beloved customers might note that HERMO does not represent
courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays
beyond our control. However, please rest assured we're on your side and will help in any way we can.
Office Hours are from Monday to Friday, excluding Public Holidays.
During Promotion Periods
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil
the usual next day delivery promise due to large volume of orders, transaction and availability issues.
If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc),
you can send it back to us.
Returns must be made within 14 days from date of purchase.
Damaged items must be returned together with their original box and receipt.
Items bought during promotional events (e.g. Anniversary, MyCyberSale or X'MAS) are not
eligible for return and exchange.
Kindly inform CS before send back item or else the request will not be process.
The resend item will arrange with random courier.
Please provide the return parcel tracking number , if not please bear your own risk.
What will I get back after returning the item(s)?
You can choose to have either a prorated refund ( if order has applied promotion code ) to your
Hermo Account or bank account ( within 1-14 working days)
What about postage charger?
Customers would have to bear the postage fees for shipping item(s) back to us during the return
process, then we will refund a maximum of
for your return shipping charges to your account.
Please allow 14 working days for this process to be completed.
For more information, kindly email to
How can I return my purchase?
Kindly email your inquiry to email@example.com with the subject “Return Item”. We will assist
you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your
item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid - Final payment to refund, voucher cannot change into
I need more information about this. Who do I contact?
You can contact our customer service at
or email your inquiry to
firstname.lastname@example.org Our customer service will contact you during working days and hours.
VIP Level & Privileges
GOLD & PLATINUM MEMBERSHIP
Thank you for your continuous support! You mean so much to us.
ENJOY 1.5%OFF EVERYTIME CHECKOUT
Awarded to who spends more than
ENJOY 3.0%OFF EVERYTIME CHECKOUT
Awarded to who spends more than
Whenever you have reached a certain total expenditure on our website, we will automatically upgrade
your account to Gold Member or Platinum Member. With the exclusive membership, you can enjoy further
discounts when you are shopping with us and you can even unlock different kinds of new features on
our new website!
What are you still waiting for? Come and experience it!
Privilege discounts are not valid for use during event period and not applicable when a promotion/voucher code has been applied to an order. T&C apply.
We want your experience with Hermo to be worry-free.
Please contact us if you have any questions or encountered any problems when shopping at Hermo.
Mon - fri (except public holiday)9.00AM - 6.00PM (UTC +08:00) Malaysia Time
Setia Business Park 2,
28, Jalan Perniagaan Setia 1/5,
Taman Perniagaan Setia,
81100, Johor bahru, Johor.
Follow our journey to beauty daily
At Hermo MY, we take your privacy seriously! Please read this Statement of Privacy to be more aware
about our policy on collecting, using and disclosing personal information. Hermo MY occasionally
update this Statement of Privacy to reflect company and user’s feedback. We encourage you to review
this Statement periodically to be informed of how we are protecting your personal information.
Hermo MY treats personal information, such as your name, email address or telephone number as
confidential. We promise your personal information will not be disclosed to any third parties. We
will not use or sell your personal information to third party unless:
Users agreed to share with third party;
Users make known to public of their personal information voluntarily and willingly in order to
enjoy products or services;
Instructions For Use
Hermo MY is committed to protecting the security of your personal information. We use password set
up by users to help protect your personal information from unauthorized access, use, or disclosure.
Users are fully responsible for protecting their password. If users are using public computer, please
logout before leaving to prevent disclosure of personal information.
By using this site and providing information as a registered user, you are in agreement with our
websites outside the Hermo MY domain name.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply
with and be bound by the following terms and conditions of use, which together with our privacy
policy govern Hermo’s relationship with you in relation to this website. If you disagree with any
part of these terms and conditions, please do not use our website.
The term 'Hermo' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the
user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is
subject to change without notice.
the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials found or
offered on this website for any particular purpose. You acknowledge that such information and
materials may contain inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which
we shall not be liable. It shall be your own responsibility to ensure that any products, services
or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but
is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited
other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the
operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided
for your convenience to provide further information. They do not signify that we endorse the
website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the
laws of Malaysia.
The information contained in this website is for general information purposes only. The information
is provided by Hermo and while we endeavour to keep the information up to date and correct, we make
no representations or warranties of any kind, express or implied, about the completeness, accuracy,
reliability, suitability or availability with respect to the website or the information, products,
services, or related graphics contained on the website for any purpose. Any reliance you place on
such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or
consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits
arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Hermo.
We have no control over the nature, content and availability of those sites. The inclusion of any
links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Hermo takes no responsibility
for, and will not be liable for, the website being temporarily unavailable due to technical issues
beyond our control.
Hermo MY is an online beauty shop - a beauty collection, - whose mission is to bring gorgeousness
straight to you by offering your favourite beauty products from across Asia. There are thousands of
people who choose to buy their skincare and beauty products online, but what makes us different? Our
aim is to make your shopping experience simple and affordable, with the best range of brands available.
Hermo is where you discover beauty products offered at shocking prices and share your beauty tips
We are certified partners and distributors of the brands we carry so you'll only get 100% Authentic
products delivered to you. As we are an online beauty store with no physical shops and overheads,
you know we are passing great savings on to you, ensuring that you are offered only the best value
in the comfort of your home!
Help! I don’t know how to buy things online.
Here we will show you a quick and simple guide of steps from register till make payment.
Register an account as a user at www.hermo.my
Shopping in the website
Add to cart the desire item(s)
Check out the shopping cart
Check the desired item quantity or other detail
Click “Checkout now” for your shopping cart
Fill up shipping information and click “Add new address”
Choose for courier arrangement
Choose the payment method
Apply if ANY promotion/voucher code OR credits OR balance
Check out order
Get the order ID
Inform payment thru call/email/FB inbox
How to make payment?
Hermo MY supports
Gateway currently is the best, safest and award-winning online payment
gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to
process online transactions in
( MYR ) in large extent and securely.You
will only see the payment page after clicked ‘check out’ button.
accepts comprehensive of
Online Payment Options such as:
What if I can't make payment online?
You can choose "Manual Transfer" when you check out. Then, send an email to
inform regarding your successful payment. Payment details must provide and order ID.
Bank Name :
Account Name :
Account No. :
How much is your delivery fees?
Hermo provides Buy 2 Free Shipping to West Malaysia.
Shipping fee calculation is as below :
West Malaysia - RM6.80 for all courier service for single item purchased except Taqbin.
East Malaysia - RM12 for Poslaju courier service. Free shipping available if you spend RM150
(excludes GST) and above in a single receipt.
We now also provide TaQBin service for those who want to receive their purchase over the weekends or
holidays. A flat rate of RM10 shipping fee is applicable in order to use this awesome Japanese courier
service. TaQBin is only available in West Malaysia certain area as they have yet to expand their
services to regions in East Malaysia.
When will I receive my purchase?
Our customers call it "Flash Shipping"!
Hermo aims to deliver within the time agreed upon when you checkout. Under normal circumstance,
you will be able to receive your purchase within 1-3 working days .
However, we are unable to guarantee that all orders will be delivered within the stipulated time
frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for
some circumstances where unfortunately it is beyond our control for example courier service delays,
emergency, or items out of stock.
Can I buy 2 Beauty Grab’s items and get free shipping?
No, Beauty Grab items not entitled for FREE shipping.
How can I check the status of my order(s)?
Please check in "Order". After your order is posted out, your Order status will change from "Paid"
to "Posted" with a courier company tracking number attached. ( with link )
L’Oreal/Maybelline/Garnier will be posted separately, the tracking will be updated in “Order”
page as well.
What will I get back after returning the item(s) or order item is out of stock?
You can choose to have either a prorated refund ( if promotion code has been applied to order ) to your Hermo Account or bank account ( within 1-14 working days)
Why is the item in my shopping cart out of stock?
Hermo will not guarantee the availability of items until the checkout process is completed with payment.
What can I do if I fail to checkout due to an item being out of stock?
You will have to remove the out of stock items from your cart before proceeding to check out.
How do I return an item?
We want you to absolutely love your Hermo purchase. If you'd like to return or exchange an item, we
will do everything we can (within reason) on this journey to gorgeousness together!
Please e-mail us a Refund Application Form in the following format:
Name: HERMO Account Username
Contact No.: Telephone / Mobile
Reason: (For feedback purposes)
Postage/Mailing Cost: (Please attach a copy of postag receipt/document
Bank account details (full name/bank account number/which bank)
Once you have completed the form, please email it to us at email@example.com. If you have any
difficulties or problems, please do not hesitate to contact us at
. Our administrator will contact you once your request is confirmed, and then we will refund to you
within 1 -14 working days.
Do you offer free samples?
Yes. All our free samples are supplied by our supplier, we will giving to our customer free sample
while stock last .
What is gift with purchase (GWP)?
Gift With Purchase it’s actually a way to try a new product that provided by our supplier , it’s
limited in stock , therefore kindly add your GWP before your check out. Items featured in Beauty Bundle Box,
Hermo Pick, and Beauty Grab are not entitled for free gift redemption with their purchases.
Are the products offered at Hermo original since we get so much discount?
Yes! At Hermo MY, we promise you that every product that are being group sold is 100% authentic.
Providing you with the highest quality service and original goods is our top priority. Beauty
products for you at low prices with many great deals you will love! Also, we are able to pass on the
savings to you since we do not have a physical storefront and related overhead expenses. :)
Why is my order cancelled?
Hermo reserves the right to cancel or modify any order if a customer’s purchase
behaviour is seen to be suspicious or potentially fraudulent. If you have an enquiries,
kindly contact our Customer Service via firstname.lastname@example.org.
Can I post 3 photos of 1 photo on my Instagram and get 150 credits?
No. One order only can redeem one instagram credit .
Are my credits transferable to cash?
No. All the voucher cannot transfer to cash or credits.
How can we sell on Hermo?
We are always on the lookout for beauty suppliers and brand corporations.
Please write to us at
, our team member will respond to you as soon as possible.