Like many company, we guarantee our products, however, if an item hasn't met your expectation, you can now return the goods to us and get back your refund !!

Unlike many company, Hermo provides refund service to our beloved customers whether you have any valid or non-valid reasons for returning the goods and get a full refund from us plus a maximum postage fees of RM 5.00 per item for returning the goods are bear by us !!!

Please take note , Hermo.my does not bear for the purchasing postage from Hermo - > your house, as this is the cost for the customer to try the products.

Hermo.my will only refund to you after we have receive the goods that you intend to return and all the required documents for refund has been submitted to us and all this have to be done within 14 days

If you still have any questions and doubt about our guarantee and products, please email us at admin@hermo.com.my.

We will take proper action on all returned products, we will never re-sell any opened product.

For example : If your purchase is RM10 + RM4 postage fee, Hermo.my will only refund RM10 + RM5  ( the postage fee that you send back the item to us)