1) What is Hermo ? How does Hermo work ?
Hermo.my serves as a group buying platform (for example, groupon.com) specializing in trading cosmetic, skin care, and beauty products. We provides comprehensive hot deals with most reasonable price at the same time.
Also, Hermo.my introduces hot and good quality of cosmetic, skin carem and beauty products to all the people especially to the females out there where they can now enjoy the best product with the best value and there goes to our motto : Beauty can be simpler and more affordable.
2) Does Hermo provide original products since we get so much discount ?
Yes ! In Hermo.my, we promise every product that are being group sold is 100% original. We insist that to provide the highest quality service standard and original goods is our top priority.
Hermo strictly supervises and chooses the products that are going to be mass ordered in order to provide our dearest customer most pleasant shopping experience and most affordable price with us ! We pay highly attention to our business reputation and we strictly doesn't sell imitation goods.
To know more about us, please view About Us .
Why do we make so many of everything ?
By producing and distributing in bulk, we get big discounts which we pass on to you.
We might be the cheapest one, but most reasonable price, reliable and fast.
3) How to make payment ?
Hermo.my supports iPay88. iPay88 MYR Gateway currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely. There are more than 2,500 online stores in Malaysia are using iPay88 now, includes E-commerce website owned by Groupon Malaysia, DiGi Telecommunications Sdn Bhd, Bursa Malaysia, U Mobile (M) Sdn Bhd ,and etc.
iPay88 accepts comprehensive of Online Payment Options such as :
4) How much for the postage fee ? What about the postage fee for return items ?
After 3 months free shipping promotion, Hermo charges RM4 per parcel and provides Buy 2 Free Shipping policy to our beloved customers. (Postage fees subject to change without prior notice)
As Hermo provides 14 days refundable policy, the postage fee for the refund goods will be bear by us as well.
Please take note that the maximum postage fee that we bear will be RM 5 per item.
Please post the items/goods to this address : 145A, Jalan Seri Impian 1 , Taman Impian Emas, 81300 Skudai, J.B
5) When will i receive my goods ?
Under normal circumstances, your order will be issued within one working days after the end of the deal for sale.
In the case of peak order or special logistics, the delivery of your order might be a slightly delay.
After the goods were shipped, you will receive an e-mail regarding the status of the goods posted and the link to track it. We will update the status at Parcel Tracking so make sure you check for the updates if you have not received your goods. Please do not hesitate to contact us (07-5622353 ) or email to firstname.lastname@example.org should you have any queries or problems.
You might have seen the words "Hermo Corporation" , in order to provide more variety and more discounted price Hermo.my corporate with some brand distributors to provide the attractive deals to you. Hermo.my does not keep stock for this kind of corportation. Therefore, you might need to allow 3 - 5 working days, as it take 1-2 days for the ordered items to arrive in Hermo office then only dispatch to you.
6) I am not satisfied with the purchased item, can i return it ?
Sorry to hear that you are not satisfyied with our service and products. Don't worry ! we provides 14 days refundable policy, please refer to Apply refund, the postage fee will be beared by us as well. However, please take note that the maximum refund postage fee that we bear will be ONLY RM 5 per item.
7) How do i check my order has already been posted ?
1. You can click on Parcel Tracking to check on your status. If the item is delayed, it could be the reasons of temporarily limited stocks or the order volume is too high.
2. If your item has already been posted out, then it is the courier services ressponsibliity if there are any delays but you can contact us and let us know the problem and we will help you to solve it with what we can afford to.
3. Hermo co-operates with the courier services ( Skynet Express Service ) , but does not own them. If you are uncomfortable with the their services, we will assist you to protect your rights and benefits, and welcome you to provide us feedback to improve our service.
8) When can i receive my refunds ?
Within 7 working days after we have confirmed your refund application and received the returned goods together with all the required documents.
9) What should i do if i am a cosmestics and skincare products distributor / wholesaler and would like to sell my products at hermo ?
We welcome any distributors/ wholesalers to be our long-term suppliers, Please do contact us if you are interested.